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MAGPANDA Inc.
Hot-line: 086-0574-87053588
E-mail: sales@magpanda.com
 
 
Location: Home > Order
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  Order information

 

Ordering and Payment

There are many methods to order and pay for our products:

1)  Credit Card:  You can pay directly through our site using any Visa and MasterCard.  This is the fastest, easiest, and most reliable way to order.

2)  PayPal:  Our site also integrates directly with PayPal.  You can complete your shopping using our shopping cart and choose the PayPal option upon checkout. You can then log in to your PayPal account and make the payment. 

3)  Money Order (bank-to-bank transfer): your items will be delivered after the payment has been transferred to our bank account.

4)  Order by phone:  For people that don't want to enter credit card information online we offer an order by phone option.  To place an order by phone, you can call us at 0086-574-8705-3588. This method will not require you to enter any credit card information, but it will email your order and shipping information to us.  You can then reference your order number when you call, so you will only have to provide credit card information by phone.  This speeds up the processing of your order so your order will ship faster, and also ensures the accuracy of your order and shipping information.  It will also allow you to know your exact UPS shipping options and cost prior to calling.

5)  Order by Email:  If the total value of products is more than USD 500.00, you can place an order by email, you can contact us at sales@magpanda.com, so that we can offer a volume pricing, or a discount for you.

Your order will not be processed if

1) You do not have a valid account number.
2) Your account is delinquent.
 

Cancellation

Most orders are shipped within 24 hours of payment, so canceling an order may be difficult.  If you wish to cancel an order, notify us immediately and we will attempt to stop the order before it is processed and sent for shipping.  If it has already been processed, we are unable to cancel the order, and it should be subject to our return policy.

Return

We accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase.  Shipping fees and return shipping fees are not refundable.  Please contact us for a Return of Material Authorization number (RAM number) before returning any products. All magnets must be shipped in a box in order to comply with UPS, TNT, FedEx regulations. Returns in an envelope or padded envelope will not be accepted.

Neodymium magnets are prone to breaking due to mishandling. We do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear.  Damaged products that are returned to us will not be returned unless shipping is paid.

Custom orders are not eligible for return unless the products do not meet the original specifications.
Please be sure to provide a complete and correct shipping address.  Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges.  If you would like the order reshipped, we require that you pay another shipping fee, as postage for returned items is not refunded by the carrier.  Any shipments refused by addressee are also subject to shipping and return shipping charges.

 
E-mail: sales@magpanda.com ; MSN: magnetpanda@hotmail.com; Website: www.magpanda.com
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